Shipping Policy

Thank you for visiting and shopping at Vaux Spares Ltd. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within the mainland United Kingdom.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses
We do not ship to PO Boxes

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Vaux Spares Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Vaux Spares Ltd will cover loss and damage subject to the following being adhered to:
The delivery parcel / purchased item MUST be checked on arrival. Our couriers allow 10 minutes for inspection. If item is damaged, please sign the POD or paperwork as damaged. Alternatively simply refuse the item. We will then fully cover any losses.

All parts MUST therefore be inspected for damage in transit upon arrival, BEFORE you sign for them – even if this means keeping the delivery driver waiting. We can NOT exchange or refund any parts damaged in transit if you or your representative (friends, family, neighbours etc) sign for them as being in good order. Signing for the goods as “unchecked” is not acceptable.

If the above is not adhered to, then Vaux Spares Ltd is not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside the United Kingdom